Support

	GoLive Process
	1–Project Management & Business Process Analysis GoLive Checklist OneSource Business Process Analysis Questionaire (BPA) (Download Zip File) 2–Hardware Preparation & Installation OneSource GoLive Hardware Analysis (HWA) (Download Zip File) System Requirements OneSource Installation, Setup & Maintenance 3–Data Preparation & Conversion Data Preparation, Data Export Guidelines 4–Company Data File Setup & OSAdmin User Training Remote Assistance: If instructed by a OneSource support representative, click HERE to initiate a PC to PC support session. One on One Training Sessions/Courses: Interactive training from a live OneSource Trainer over the web (Pre & Post Live). Follow-up Question/Answer Sessions As Needed Phone (and/or PC to PC) Support (801) 748-4804 option 1 Online Help System: OneSource FAQ and Online Help System (which can also be accessed by pressing the Help button on your OneSource screen as well). Additional (Older) Training Materials (Older) Online Help System: OneSource FAQ and Online Help System (which can also be accessed by pressing the Help button on your OneSource screen as well). (Outdated) Quick Start Guide (High level basics of how to get around system, how to find/filter/sort, etc) (Outdated) PDF User Manual – Sales / AR (1 of 3) (Outdated) PDF User Manual – Purchasing, Inventory Mgmt, AP (2 of 3) (Outdated) PDF User Manual – Banking, GL (3 of 3 (Outdated) Training Video Clips: You can learn about OneSource by watching various video training clips. (Please note: Most video clips were generated in 2004 and are thus fairly out of date on most screens). 5–End User Training One on One Training Sessions/Courses: Interactive training from a live OneSource Trainer over the web (Pre & Post Live). Hands On Practice… Practive doing the things they do… Use Practice Scenarios created by you — for your business. Generic Hands on Practice Scenarios & ‘show me’ training 6–Final GoLive Preparation 7–GoLive

	Post Live Support
	OneSource Version Updates (Release Notes) Microsoft Office – Service Pack Maintenance. Contact OneSource